Volunteer Call Handler

NAPAC (the National Association for People Abused in Childhood) offers emotional support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect. We do this by offering empathy, validation, normalisation, understanding and care. We can also offer information for those who have questions about the impact of abuse, common coping mechanisms, and the different ways in which healing, and recovery can be achieved over time. Many adults with a history of childhood abuse continue to suffer – from complex post-traumatic stress disorder, eating disorders, depression, and other issues. It doesn’t have to be this way – this is the chance for you to change someone’s life for the better.

We are seeking empathetic and resilient Volunteer Call Handlers to join our friendly team in Stockport. Volunteer Call Handlers answer calls to NAPAC’s primary survivor support service – the telephone support line, so being confident speaking on the telephone is vital. Due to the nature of the role, we require our volunteers to be above the age of 21. On shift, volunteers at NAPAC are part of a unique, welcoming team where they receive 1:1 support from those around them.

Volunteers will receive a 5-week training course (4×3-hour sessions plus a shadowing week). Volunteer recruitment is ongoing with courses running every couple of months. Here you will receive specialist trauma-informed training and be fully equipped with the skills you need to feel confident in supporting survivors. Volunteers are also invited to attend our twice-yearly training days where we host guest speakers from other relevant organisations.

Our volunteers play a crucial role supporting survivors and make a real difference to someone’s life with every call. If you are interested in hearing more about our volunteer opportunity or wish to apply, please contact Richelle via email; richelle.scott@napac.org.uk we look forward to hearing from you.